Author Archives: Flyinglady

Disability Awareness Training vital for all Customer Facing Staff

I recently went to London to visit my sister and decided to book into a hotel close to Euston Station.  Whilst making my booking, I made sure to advise them that I required a wheelchair accessible room.  By this, I … Continue reading

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How to improve customer service for disabled customers

Looking through my twitter feed earlier, I spotted a new initiative by an Asda manager – to open his store one hour earlier specifically for the benefit of customers who have autism. This will be “Asda’s Quiet Hour”, when there … Continue reading

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Cerebral Palsy Awareness Month: Why I love having CP

March is Cerebral Palsy Awareness Month and in aid of this, Flyinglady is offering a limited number of free CP Awareness Workshops to help people better understand the condition.  In my experience, people often see any kind of disability as … Continue reading

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More support needed for unemployed disabled people

I was very interested this morning to read an article in The Guardian, highlighting the fact that disabled people are being left behind when job hunting and there needs to be more support for disabled job seekers. The report highlights … Continue reading

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Why your staff might need Disability Awareness Training

This might be bad for my street cred but I have to admit that occasionally, I go with my mum to bingo.  Well, it’s a few hours out the house and it gets me out of bedtime duty! But on a … Continue reading

Posted in Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Making a Difference, Personal | Comments Off on Why your staff might need Disability Awareness Training

A busy 2016!

I spent much of 2015 working towards the publication of my memoir, “Does it wet the bed?” I have several new projects and courses planned for 2016 but most importantly, I plan to launch several of my courses online to … Continue reading

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Please retailers, make Christmas accessible!

It’s that time of year again.  The decorations go up and festive tunes bellow out as we do our shopping. But there’s another, much more annoying reason, why I know Christmas is coming. It becomes near on impossible for me … Continue reading

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Cerebral Palsy Awareness Week

This week, I’m absolutely delighted to be part of Cerebral Palsy Awareness Week and World CP Day on Wednesday 7th October. As someone with CP, it’s refreshing that the condition is being talked about and it’s a great opportunity to … Continue reading

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Nerves & Excitement

I’ve finally finished writing my book.  Years of drafting, redrafting, agonising over the right words to convey my message, are finally at an end and I have set a date for publication: Monday 31st August 2015. If I thought writing … Continue reading

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Disability Awareness for Children

Last week, I went to a primary school to deliver my Disability Awareness for Kids workshops. The children were taking part in a Disability Awareness week but I was apprehensive about their reaction to me; a lady in a wheelchair … Continue reading

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