Category Archives: Personal

Helping you to communicate with Disabled Customers

Posted on September 11, 2017 by Flyinglady

I’ve blogged before about the problems I’ve had with Motability – the Government led scheme which provides mobility cars and electric wheelchairs. I’ve recently been left very unhappy with the service I’ve received, after being left without a wheelchair for … Continue reading →

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Making a Difference, Personal | Comments Off on Helping you to communicate with Disabled Customers

My favourite job: Disability Awareness in Schools

Posted on June 19, 2017 by Flyinglady

I recently delivered some Disability Awareness to the children at my son’s school (he’ll start Reception in September).  I delivered an assembly each to Key Stage One and Two and I have to say, it’s one of my favourite parts … Continue reading →

Posted in Cerebral Palsy, Disability, Disability and kids, Disability Equality, Making a Difference, Personal | Comments Off on My favourite job: Disability Awareness in Schools

Attitudes towards disabled people aren’t improving

Posted on June 14, 2017 by Flyinglady

A few months ago, I wrote about my delight when a gentleman in a wheelchair got a court to recognise that wheelchairs should take priority over buggies when it comes to the wheelchair spaces on buses.  I thought, perhaps over … Continue reading →

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, Making a Difference, Personal | Comments Off on Attitudes towards disabled people aren’t improving

The lady who doesn’t talk very well

Posted on May 31, 2017 by Flyinglady

Sometimes I think attitudes towards disabled people are getting better.  After all, it’s 2017 and we now have equality laws which are there to eliminate discrimination and hopefully help to reduce prejudice. But then a flippant comment reminds me that … Continue reading →

Posted in Accessibility Aids, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, My Book, Personal, Wheelchairs | Comments Off on The lady who doesn’t talk very well

Court rulings do little to change attitudes

Posted on February 2, 2017 by Flyinglady

I was absolutely delighted last week to learn that a wheelchair user had won his court battle which recognises that wheelchair users should take priority over buggies and other passengers using a bus wheelchair space. Over the years, I’ve often … Continue reading →

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Personal | Comments Off on Court rulings do little to change attitudes

Top 5 Tips for making your team more Disability Aware

Posted on July 28, 2016 by Flyinglady

As a society, we’ve made great strides in improving rights, access and attitudes towards disabled people. But still, as a disabled person, it can be incredibly frustrating when I come across businesses who fail to make Disability Awareness a priority … Continue reading →

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Personal | Comments Off on Top 5 Tips for making your team more Disability Aware

Disability Awareness: Common sense goes a long way!

Posted on July 25, 2016 by Flyinglady

I recently went to a theme park with my family, a pastime I really enjoy and have done many times. Wheelchair access is normally very good and being a dare devil, I go on most of the rides. The theme … Continue reading →

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Personal | Comments Off on Disability Awareness: Common sense goes a long way!

Equality Act is failing Disabled People

Posted on July 22, 2016 by Flyinglady

This week, The Guardian published an article highlighting the issue of disabled people being treated like second class citizens. Still. In 1994, the UK introduced the Disability Discrimination Act which was intended to protect the rights of disabled people, in … Continue reading →

Posted in Accessibility, Customer Service, Disability Equality, Employment, Equality & Diversity, Equality Act 2010, Great Barr Great Campaign, Making a Difference, Personal | Comments Off on Equality Act is failing Disabled People

How to improve customer service for disabled customers

Posted on April 27, 2016 by Flyinglady

Looking through my twitter feed earlier, I spotted a new initiative by an Asda manager – to open his store one hour earlier specifically for the benefit of customers who have autism. This will be “Asda’s Quiet Hour”, when there … Continue reading →

Posted in Accessibility, Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Personal | Comments Off on How to improve customer service for disabled customers

Cerebral Palsy Awareness Month: Why I love having CP

Posted on March 8, 2016 by Flyinglady

March is Cerebral Palsy Awareness Month and in aid of this, Flyinglady is offering a limited number of free CP Awareness Workshops to help people better understand the condition.  In my experience, people often see any kind of disability as … Continue reading →

Posted in Cerebral Palsy, Disability Equality, Equality & Diversity, Personal | Comments Off on Cerebral Palsy Awareness Month: Why I love having CP