Category Archives: Making a Difference

Helping you to communicate with Disabled Customers

I’ve blogged before about the problems I’ve had with Motability – the Government led scheme which provides mobility cars and electric wheelchairs. I’ve recently been left very unhappy with the service I’ve received, after being left without a wheelchair for … Continue reading

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My favourite job: Disability Awareness in Schools

I recently delivered some Disability Awareness to the children at my son’s school (he’ll start Reception in September).  I delivered an assembly each to Key Stage One and Two and I have to say, it’s one of my favourite parts … Continue reading

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Attitudes towards disabled people aren’t improving

A few months ago, I wrote about my delight when a gentleman in a wheelchair got a court to recognise that wheelchairs should take priority over buggies when it comes to the wheelchair spaces on buses.  I thought, perhaps over … Continue reading

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, Making a Difference, Personal | Comments Off on Attitudes towards disabled people aren’t improving

Equality Act is failing Disabled People

This week, The Guardian published an article highlighting the issue of disabled people being treated like second class citizens. Still. In 1994, the UK introduced the Disability Discrimination Act which was intended to protect the rights of disabled people, in … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Employment, Equality & Diversity, Equality Act 2010, Great Barr Great Campaign, Making a Difference, Personal | Comments Off on Equality Act is failing Disabled People

Why your staff might need Disability Awareness Training

This might be bad for my street cred but I have to admit that occasionally, I go with my mum to bingo.  Well, it’s a few hours out the house and it gets me out of bedtime duty! But on a … Continue reading

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A busy 2016!

I spent much of 2015 working towards the publication of my memoir, “Does it wet the bed?” I have several new projects and courses planned for 2016 but most importantly, I plan to launch several of my courses online to … Continue reading

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Please retailers, make Christmas accessible!

It’s that time of year again.  The decorations go up and festive tunes bellow out as we do our shopping. But there’s another, much more annoying reason, why I know Christmas is coming. It becomes near on impossible for me … Continue reading

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Nerves & Excitement

I’ve finally finished writing my book.  Years of drafting, redrafting, agonising over the right words to convey my message, are finally at an end and I have set a date for publication: Monday 31st August 2015. If I thought writing … Continue reading

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Disability Awareness for Children

Last week, I went to a primary school to deliver my Disability Awareness for Kids workshops. The children were taking part in a Disability Awareness week but I was apprehensive about their reaction to me; a lady in a wheelchair … Continue reading

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Another disappointing response from 10 Downing Street

This is the latest letter I have received from Downing Street in response to my letter regarding Disabled Access in Great Barr – very disappointing and frustrating! Dear Mrs Blackborough I am writing on behalf of the Prime Minister to … Continue reading

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