Category Archives: Equality & Diversity

Helping you to communicate with Disabled Customers

I’ve blogged before about the problems I’ve had with Motability – the Government led scheme which provides mobility cars and electric wheelchairs. I’ve recently been left very unhappy with the service I’ve received, after being left without a wheelchair for … Continue reading

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Making a Difference, Personal | Comments Off on Helping you to communicate with Disabled Customers

Attitudes towards disabled people aren’t improving

A few months ago, I wrote about my delight when a gentleman in a wheelchair got a court to recognise that wheelchairs should take priority over buggies when it comes to the wheelchair spaces on buses.  I thought, perhaps over … Continue reading

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, Making a Difference, Personal | Comments Off on Attitudes towards disabled people aren’t improving

The lady who doesn’t talk very well

Sometimes I think attitudes towards disabled people are getting better.  After all, it’s 2017 and we now have equality laws which are there to eliminate discrimination and hopefully help to reduce prejudice. But then a flippant comment reminds me that … Continue reading

Posted in Accessibility Aids, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, My Book, Personal, Wheelchairs | Comments Off on The lady who doesn’t talk very well

Court rulings do little to change attitudes

I was absolutely delighted last week to learn that a wheelchair user had won his court battle which recognises that wheelchair users should take priority over buggies and other passengers using a bus wheelchair space. Over the years, I’ve often … Continue reading

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Top 5 Tips for making your team more Disability Aware

As a society, we’ve made great strides in improving rights, access and attitudes towards disabled people. But still, as a disabled person, it can be incredibly frustrating when I come across businesses who fail to make Disability Awareness a priority … Continue reading

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Disability Awareness: Common sense goes a long way!

I recently went to a theme park with my family, a pastime I really enjoy and have done many times. Wheelchair access is normally very good and being a dare devil, I go on most of the rides. The theme … Continue reading

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Personal | Comments Off on Disability Awareness: Common sense goes a long way!

Equality Act is failing Disabled People

This week, The Guardian published an article highlighting the issue of disabled people being treated like second class citizens. Still. In 1994, the UK introduced the Disability Discrimination Act which was intended to protect the rights of disabled people, in … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Employment, Equality & Diversity, Equality Act 2010, Great Barr Great Campaign, Making a Difference, Personal | Comments Off on Equality Act is failing Disabled People

Disability Awareness Training vital for all Customer Facing Staff

I recently went to London to visit my sister and decided to book into a hotel close to Euston Station.  Whilst making my booking, I made sure to advise them that I required a wheelchair accessible room.  By this, I … Continue reading

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How to improve customer service for disabled customers

Looking through my twitter feed earlier, I spotted a new initiative by an Asda manager – to open his store one hour earlier specifically for the benefit of customers who have autism. This will be “Asda’s Quiet Hour”, when there … Continue reading

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Cerebral Palsy Awareness Month: Why I love having CP

March is Cerebral Palsy Awareness Month and in aid of this, Flyinglady is offering a limited number of free CP Awareness Workshops to help people better understand the condition.  In my experience, people often see any kind of disability as … Continue reading

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