Category Archives: Equality Act 2010

Attitudes towards disabled people aren’t improving

A few months ago, I wrote about my delight when a gentleman in a wheelchair got a court to recognise that wheelchairs should take priority over buggies when it comes to the wheelchair spaces on buses.  I thought, perhaps over … Continue reading

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, Making a Difference, Personal | Leave a comment

The lady who doesn’t talk very well

Sometimes I think attitudes towards disabled people are getting better.  After all, it’s 2017 and we now have equality laws which are there to eliminate discrimination and hopefully help to reduce prejudice. But then a flippant comment reminds me that … Continue reading

Posted in Accessibility Aids, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, My Book, Personal, Wheelchairs | Comments Off on The lady who doesn’t talk very well

Court rulings do little to change attitudes

I was absolutely delighted last week to learn that a wheelchair user had won his court battle which recognises that wheelchair users should take priority over buggies and other passengers using a bus wheelchair space. Over the years, I’ve often … Continue reading

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Top 5 Tips for making your team more Disability Aware

As a society, we’ve made great strides in improving rights, access and attitudes towards disabled people. But still, as a disabled person, it can be incredibly frustrating when I come across businesses who fail to make Disability Awareness a priority … Continue reading

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Disability Awareness: Common sense goes a long way!

I recently went to a theme park with my family, a pastime I really enjoy and have done many times. Wheelchair access is normally very good and being a dare devil, I go on most of the rides. The theme … Continue reading

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Equality Act is failing Disabled People

This week, The Guardian published an article highlighting the issue of disabled people being treated like second class citizens. Still. In 1994, the UK introduced the Disability Discrimination Act which was intended to protect the rights of disabled people, in … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Employment, Equality & Diversity, Equality Act 2010, Great Barr Great Campaign, Making a Difference, Personal | Comments Off on Equality Act is failing Disabled People

How to improve customer service for disabled customers

Looking through my twitter feed earlier, I spotted a new initiative by an Asda manager – to open his store one hour earlier specifically for the benefit of customers who have autism. This will be “Asda’s Quiet Hour”, when there … Continue reading

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More support needed for unemployed disabled people

I was very interested this morning to read an article in The Guardian, highlighting the fact that disabled people are being left behind when job hunting and there needs to be more support for disabled job seekers. The report highlights … Continue reading

Posted in Cerebral Palsy, Disability Equality, Employment, Equality Act 2010 | Comments Off on More support needed for unemployed disabled people

Why your staff might need Disability Awareness Training

This might be bad for my street cred but I have to admit that occasionally, I go with my mum to bingo.  Well, it’s a few hours out the house and it gets me out of bedtime duty! But on a … Continue reading

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Please retailers, make Christmas accessible!

It’s that time of year again.  The decorations go up and festive tunes bellow out as we do our shopping. But there’s another, much more annoying reason, why I know Christmas is coming. It becomes near on impossible for me … Continue reading

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