Category Archives: Customer Service

Why your staff might need Disability Awareness Training

This might be bad for my street cred but I have to admit that occasionally, I go with my mum to bingo.  Well, it’s a few hours out the house and it gets me out of bedtime duty! But on a … Continue reading

Posted in Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Making a Difference, Personal | Comments Off on Why your staff might need Disability Awareness Training

Please retailers, make Christmas accessible!

It’s that time of year again.  The decorations go up and festive tunes bellow out as we do our shopping. But there’s another, much more annoying reason, why I know Christmas is coming. It becomes near on impossible for me … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Equality Act 2010, Making a Difference, Personal | Comments Off on Please retailers, make Christmas accessible!

Poor Disability Awareness at Aldi

Dear Sirs I am writing to complain about a recent visit to your Great Barr store, on Thursday 12th March at approximately 12.15-12.30. As a disabled wheelchair user and a regular customer, I usually find the store very accessible and … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010, Great Barr Great Campaign, Making a Difference | Comments Off on Poor Disability Awareness at Aldi

The Silly Season

Well, the silly season, as my Dad calls it, is over for another year and although I love Christmas, I can’t say that I’m sorry to see the end of the chaos which always descends upon the high street. Retailers … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Making a Difference, Personal | Comments Off on The Silly Season

Part 2: Time to Make supermarkets SUPER for disabled customers

Last week, I wrote a blog about my experiences of supermarket shopping as a disabled customer. The difficulties I faced made me turn to internet shopping but what can store managers practically do to make their supermarkets super for disabled … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Equality & Diversity | Comments Off on Part 2: Time to Make supermarkets SUPER for disabled customers

Time to make supermarkets SUPER for disabled customers

My husband and I used to make regular trips to our local supermarket to do our grocery shopping.  For most people this is a chore which has to be squeezed into their busy lives and just has to be endured … Continue reading

Posted in Accessibility, Customer Service, Disability Equality, Equality & Diversity, Equality Act 2010 | Comments Off on Time to make supermarkets SUPER for disabled customers