Category Archives: Accessibility

Attitudes towards disabled people aren’t improving

A few months ago, I wrote about my delight when a gentleman in a wheelchair got a court to recognise that wheelchairs should take priority over buggies when it comes to the wheelchair spaces on buses.  I thought, perhaps over … Continue reading

Posted in Accessibility, Cerebral Palsy, Customer Service, Disability, Disability Equality, Equality & Diversity, Equality Act 2010, Making a Difference, Personal | Leave a comment

Court rulings do little to change attitudes

I was absolutely delighted last week to learn that a wheelchair user had won his court battle which recognises that wheelchair users should take priority over buggies and other passengers using a bus wheelchair space. Over the years, I’ve often … Continue reading

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Top 5 Tips for making your team more Disability Aware

As a society, we’ve made great strides in improving rights, access and attitudes towards disabled people. But still, as a disabled person, it can be incredibly frustrating when I come across businesses who fail to make Disability Awareness a priority … Continue reading

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Disability Awareness: Common sense goes a long way!

I recently went to a theme park with my family, a pastime I really enjoy and have done many times. Wheelchair access is normally very good and being a dare devil, I go on most of the rides. The theme … Continue reading

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Equality Act is failing Disabled People

This week, The Guardian published an article highlighting the issue of disabled people being treated like second class citizens. Still. In 1994, the UK introduced the Disability Discrimination Act which was intended to protect the rights of disabled people, in … Continue reading

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Disability Awareness Training vital for all Customer Facing Staff

I recently went to London to visit my sister and decided to book into a hotel close to Euston Station.  Whilst making my booking, I made sure to advise them that I required a wheelchair accessible room.  By this, I … Continue reading

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How to improve customer service for disabled customers

Looking through my twitter feed earlier, I spotted a new initiative by an Asda manager – to open his store one hour earlier specifically for the benefit of customers who have autism. This will be “Asda’s Quiet Hour”, when there … Continue reading

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Please retailers, make Christmas accessible!

It’s that time of year again.  The decorations go up and festive tunes bellow out as we do our shopping. But there’s another, much more annoying reason, why I know Christmas is coming. It becomes near on impossible for me … Continue reading

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Passed from pillar to post. . . again

After writing to all the major political leaders about my campaign for better disabled access, I decided to follow up with the Department of Communities and Local Government as was suggested by the Prime Minister’s Office.  Below is their response.  … Continue reading

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Response from The Labour Party: the Great Barr Great Campaign

This is the response that I received to my recent letter to Ed Miliband, asking him what his party would do to improve the lives of disabled people if he wins the General Election. Dear Aideen Thank-you for your letter … Continue reading

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